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Sales
Supervisor
2008 –
Present
CenturyLink /
Qwest
North Logan, Utah
Manage a team of twelve to eighteen sales
consultants in a union environment. Interview and hire new applicants.
Administer discipline and dismissal as needed. Train, motivate, encourage
and lead a successful sales team.
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In September of 2013 was given a special assignment
to evaluate Quality Assurance scoring and questions. Attend conference
calls with other leaders throughout the company to consult with, and
redesign our QA questions to more closely align with customer NPS scores.
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Consistently lead a top producing sales team.
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Recently lead the number one sales team in the
center for the months of March 2013, December 2013 and February 2014.
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Maintained consistent sales performance in the top
three.
Corporate Trainer
01/08 –
04/08
Qwest
North Logan, Utah
As a sales consultant given a special
assignment as an “Acting Corporate Trainer” to train a new hire class.
Facilitated the roles and responsibilities of a sales consultant and taught
superior sales techniques through a three month curriculum. Personally developed
each agent by creating a coaching plan that identified their strengths and
opened up areas of opportunity.
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Received accolades for graduating a class with a
higher than average retention rate, at 75%.
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My team finished 3rd in the center in April 08, attaining higher sales
results than 11 other established sales teams.
Sales
and Service Consultant
4/06 –
01/08
Qwest
North Logan, Utah
Assist our customers regarding their
telecommunication needs. Transition each call into a targeted interview
using consultative selling techniques and C-Flow.
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Top DirecTV sales in 9/06 for entire center.
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Consistently maintaining top statistics with all 5
products.
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Used one-on-one coaching and sales tips to directly
improve the results of over a dozen sales consultants.
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Worked on special projects such as a New Hire and
Product SME positions to improve overall center production.
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Earned the “Circle of Excellence reward” in 2007 for
attaining top 2% of sales performance company wide.
Customer
Service Representative
8/04 –
4/06
Quik
Payday
Logan, Utah
Take calls from customer’s nation wide,
in a fast paced call center. Duties include: assist new customers in
becoming a member, add new loans over the phone and via fax, set up payment
plans for customers in default, collect on accounts severely past due.
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Top collector in the entire company for the months
of October and November of 2005.
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Consistently maintaining top statistics
Lead Technician Manager
12/03 –
8/04
Pinnacle
Security
Chicago, Illinois
Personally recruit, interview, hire, train, and manage candidates
to work in Chicago area as seasonal Alarm Technician Specialists. Organize
all inventories in office and order shipments when necessary. Facilitate
daily meetings and go over any new changes in company policy, resolve
customer questions or complaints regarding alarm installation, inspect
installations and review improvements with employees.
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Managed one of the top offices in the industry.
Loan Officer
2/02 –
10/02
HomeGold
Inc
Tempe, Arizona
Originate loans for clients nationwide, work each lead thoroughly
through my pipeline, discuss with my clients their needs and offer them
applicable loan proposals, process each loan from start to finish
including; pay-offs, flood cert, tax cert, hire appraiser, title, homeowners
deck page, verify employment, hire notary, schedule closing, set up escrow,
clear any remaining, stips, personally assess loan origination fee.
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Sold a loan my first two weeks on the job.
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Received Award of Excellence in the month of May for
most volume in Tempe center.
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Consistently top 10% both in volume and units for
Tempe center.
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Very strong asset for HomeGold.
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